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Shipping FAQ

 Frequently Asked Questions: Shipping 

*Please note we do not offer express shipping at this time, all orders are posted with general post and can be expected within 3-10 business days.

All shipping times quoted on our website are estimations provided to us by our couriers. While we endeavour to ensure you receive your order in a timely manner, shipping times are dependent on the courier and outside influencing factors. (Eg: Floods, fire, public holidays may cause delays). Once your order has left our warehouse and a tracking number has been received, please refer to the relevant courier for all update requests. 

 

I have placed my order but haven’t gotten my tracking number yet. How long should this take?

Please allow for 1-3 business days for your order to be processed within our warehouse and for a tracking number to be generated. Please also check your junk/spam folders as tracking numbers are sent to your email via an automatic notification.

 

I received my tracking number but there are no updates?

After your order has been received, it is processed in our warehouse where we generate a tracking number with the courier company. The tracking number will only be updated once it has been scanned in by the courier. This can sometimes take 1-2 business days.

 

I have not received my order yet?

In the case that you have not received your order, please refer to the tracking number provided to you via email to check for any updates. We recommend contacting the relevant courier with your tracking number to get an accurate update. Please note once you have received an update via the  tracking number, the parcel has left our warehouse and is in the hands of the courier. Please contact us at: contact@phoenixgun.com.au if issues persist.

 

I have entered the wrong address, how can I change it? 

In the case that you have incorrectly entered your address, please contact our customer service team at: contact@phoenixgun.com.au as soon as possible. If not notified as soon as possible it may unfortunately be too late to change the address. While we will do our best to ensure your order reaches you, we do not offer a refund on items sent to the incorrect address if you have not attempted to notify us. Any return to sender or re sending fees will be incurred at the customers expense.