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Frequently Asked Questions

What is a Phoenix Gun and what does it do? 

The Phoenix Gun is a compact, handheld percussive therapy massaging device. Specifically designed to provide professional level treatment from a ergonomic, compact handheld device. 

What is percussive therapy and how does it work? 

Percussive therapy is a type of soft tissue manipulation, performed to reduce muscle soreness, increase range of motion and relieve tension along with many other benefits. The Phoenix Gun delivers targeted pressure to your muscles, reaching further into your muscles than other methods of muscle recovery such as foam rollers or hand massages. 

How do I use the Phoenix Gun? 

The Phoenix gun is simple to use. Please refer to your user manual for instructions and how to get started. Here are some basics steps of using the Phoenix Gun day to day: 

1. Turn on the device prior to placing it on your body

2. Select a speed setting of you choice 

3. Slowly glide the device up and down the muscle you are targeting. Remember not to hold it in place on one are for any longer than 30 seconds. 

4. Apply pressure to areas as required. 

5. Only use for up to 2 minutes per muscle group, up to 3 times a day. 

It really is that simple! 

Is the Phoenix Gun rechargeable / how long does the battery last? 

Yes! The Phoenix gun is made with a powerful lithium-ion battery and a charger. Generally it will last up to 2 hours of use, however this does depend on the intensity level used. 

Can anyone use the Phoenix Gun? 

Yes, the Phoenix Gun has been made to provide professional grade treatment to everyone! 

What does my order come with? 

    • 1 x Phoenix One Gun
    • 1 x Charger
    • 4 x Interchangeable head attachments
    • 1 x Storage/carry case
    • 1 x User Manual
    • 1 x International Charging Adapter for Australia (Charging Plug)

Can I travel with a Phoenix Gun? 

In most cases you can take your Phoenix Gun in your carry on. However we cannot guarantee this as it is at the airlines discretion.

Do I need to use and creams or oils with Phoenix Gun?

No you do not have to use any creams or massage oils. You may choose to if you wish however be cautious to keep them on the tip of the heads only. Creams and oils may damage the gun if they get into the motor/ attachment sockets. 

Do you offer warranty?

Yes we do! All of our Phoenix Guns come with a complimentary, 1 year manufacturers warranty. For extra protection we also offer an extended, 3 year warranty. Details of our warranty options and conditions are available here


 Have any more questions? Give us a call!